Terms & Conditions

Last Updated: January 7, 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Borough Chambers, including:

  • Sidro Chambers – our café offering specialty coffee, wholesome food, and beverages

  • Borough Wellness – our 24-hour gymnasium and wellness studio

Borough Chambers operates from 20 Bank Street, Port Fairy, Victoria 3280, Australia.

By using our services, making bookings, purchasing products, accessing our facilities, or visiting our website at boroughchambers.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Definitions

  • "We," "us," "our" refers to Borough Chambers and its associated businesses (Sidro Chambers and Borough Wellness)

  • "You," "your" refers to the customer, member, or visitor using our services

  • "Services" includes all offerings from the café, wellness studio, gym, and associated facilities

  • "Facilities" refers to our physical premises at 20 Bank Street, Port Fairy

  • "Member" refers to individuals with an active gym or wellness membership

  • "Booking" refers to café reservations, class registrations, or facility bookings

3. General Terms

3.1 Eligibility

You must be at least 18 years old to enter into these Terms independently. Minors (under 18) may use our café services but must be accompanied by a parent or guardian to join the gym or participate in certain wellness classes.

3.2 Acceptance of Terms

By accessing our facilities, making a booking, or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3.3 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

4. Sidro Chambers – Café Terms

4.1 Reservations and Bookings

  • Café bookings are made through our NowBookIt booking system or by contacting us directly

  • Reservations are subject to availability

  • We reserve the right to refuse service or cancel bookings at our discretion

  • We will make reasonable efforts to accommodate special requests but cannot guarantee fulfillment

  • Large group bookings (6+ people) may require advance notice and may be subject to specific conditions

4.2 Cancellations and No-Shows

  • If you need to cancel or modify your reservation, please notify us as soon as possible

  • Late arrivals: Tables will be held for 15 minutes past the reservation time, after which your booking may be cancelled

  • No-shows: Repeated no-shows without notice may result in future booking requests being declined

  • For special events or large group bookings, cancellation policies will be communicated at the time of booking

4.3 Online Ordering

  • Online orders are placed through our Square online ordering platform (sidrochambers.square.site)

  • All orders are subject to acceptance by us

  • We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or suspected fraudulent activity

  • Prices shown on our online ordering platform are in Australian Dollars (AUD) and include GST where applicable

  • Payment must be made in full at the time of ordering

  • Once an order is confirmed and payment is processed, modifications may not be possible. Please contact us immediately if you need to make changes

4.4 Order Fulfillment and Pickup

  • Order ahead items will be prepared for your specified pickup time

  • Please arrive within 15 minutes of your scheduled pickup time for best product quality

  • If you arrive more than 30 minutes late, we cannot guarantee your order will still be available

  • We are not responsible for order quality if pickup is delayed beyond the scheduled time

  • You are responsible for checking your order before leaving. Claims for missing items must be made immediately at pickup

4.5 Food Allergies and Dietary Requirements

  • While we make reasonable efforts to accommodate dietary requirements and allergies, we cannot guarantee that any product is completely free from allergens

  • Our kitchen handles common allergens including nuts, dairy, eggs, gluten, soy, and shellfish

  • It is your responsibility to inform us of any allergies or dietary restrictions at the time of ordering or booking

  • We are not liable for allergic reactions or dietary issues if you have not informed us of your requirements

4.6 Gift Vouchers

  • Gift vouchers are purchased through our NowBookIt system

  • Vouchers are valid for 12 months from the date of purchase unless otherwise stated

  • Vouchers are non-refundable and non-exchangeable for cash

  • Lost or stolen vouchers cannot be replaced

  • Vouchers cannot be extended beyond the expiry date

  • Any unused balance on a voucher will be forfeited upon expiry

  • Vouchers may only be redeemed at Sidro Chambers and cannot be used at Borough Wellness

4.7 Menu and Pricing

  • We reserve the right to change our menu, prices, and opening hours at any time without notice

  • Menu items are subject to seasonal availability

  • All prices include GST unless otherwise stated

  • We reserve the right to correct any pricing errors on our website or ordering platform

5. Borough Wellness – Gym and Studio Terms

5.1 Membership and Access

  • Gym memberships are managed through our GymMaster system

  • The gym operates 24 hours a day, 7 days a week (subject to maintenance or emergency closures)

  • Members are provided with access credentials (key card, PIN, or access code) which are personal and non-transferable

  • You must not share your access credentials with non-members

  • Lost or stolen access credentials must be reported immediately and may incur a replacement fee

  • We reserve the right to suspend or terminate access for breach of these Terms

5.2 Membership Types and Fees

  • Various membership options are available (specific terms will be provided at the time of sign-up)

  • Membership fees are payable in advance as per your chosen payment schedule (weekly, fortnightly, monthly, or annually)

  • Membership fees are non-refundable except as required by law

  • Membership fees may be adjusted with reasonable notice (typically 30 days)

  • Failure to pay membership fees may result in suspension or termination of your membership

5.3 Payment and Billing

  • Payment is processed through our secure payment provider (EzyPay or other nominated provider)

  • By providing payment details, you authorize us to automatically debit membership fees on the scheduled dates

  • It is your responsibility to ensure sufficient funds are available for payment

  • Failed payments may incur additional processing fees

  • Your membership may be suspended if payment is not received within 7 days of the due date

5.4 Membership Freezes and Cancellations

  • Membership freezes may be available subject to our current policy (minimum and maximum freeze periods may apply)

  • Freeze requests must be submitted in accordance with our procedures (typically with advance notice)

  • Membership cancellations must be submitted in writing with the required notice period (as specified in your membership agreement)

  • Cancellations take effect at the end of the notice period

  • No refunds will be provided for unused portions of membership periods

  • Special circumstances (medical, relocation) may be considered on a case-by-case basis with appropriate documentation

5.5 Class Bookings

  • Wellness classes are booked through our GymMaster system

  • Class spaces are limited and bookings are essential

  • You may cancel or reschedule a class booking up to 2 hours before the scheduled start time

  • Late cancellations (less than 2 hours notice) or no-shows may result in a class credit deduction or late cancellation fee

  • Repeated late cancellations or no-shows may result in temporary booking restrictions

  • We reserve the right to cancel classes due to low enrollment, instructor availability, or unforeseen circumstances

5.6 Health and Safety

Medical Clearance

  • You acknowledge that physical exercise carries inherent risks

  • If you have any pre-existing medical conditions, injuries, or health concerns, you must obtain clearance from a qualified medical practitioner before using our facilities

  • You must disclose any relevant health information to our staff and instructors

  • Pregnant members must obtain medical clearance and inform instructors before participating in classes

Personal Responsibility

  • You use our facilities at your own risk

  • You must follow all safety instructions, signage, and staff directions

  • You are responsible for your own warm-up, cool-down, and appropriate exercise technique

  • You must not exercise beyond your physical capabilities

  • You must not use equipment if you are unsure how to operate it safely – ask our staff for assistance

  • You must report any faulty equipment or safety hazards immediately

Cleanliness and Hygiene

  • Members must wipe down equipment after use with provided cleaning supplies

  • Appropriate athletic footwear and workout attire must be worn at all times

  • Towels must be used when exercising on equipment

  • Please maintain good personal hygiene for the comfort of all members

5.7 Equipment Use

  • Gym equipment is for member use only and must be used in accordance with instructions

  • Do not modify, move, or alter equipment without staff permission

  • Return all equipment to designated storage areas after use

  • Report any damaged or malfunctioning equipment to staff immediately

  • We are not responsible for equipment malfunctions that occur during use, provided equipment has been properly maintained

5.8 Personal Training and Professional Services

  • Personal training sessions (if offered) must be booked and paid for separately

  • Cancellations must be made at least 24 hours in advance or fees may still apply

  • Only authorized trainers and instructors may provide professional fitness services on our premises

  • Members may not operate as personal trainers on our premises without written authorization

5.9 Children and Minors

  • Members under 18 may have restricted access to certain areas or equipment

  • Parental or guardian supervision may be required for minors

  • Children under 16 are not permitted in the gym area unless participating in a supervised class or program

  • Parents/guardians are responsible for their children's behavior and safety at all times

5.10 Facility Rules and Member Conduct

Members must:

  • Respect other members and staff at all times

  • Keep noise levels reasonable (including phone conversations, music, and equipment use)

  • Not take photos or videos of other members without their explicit consent

  • Not engage in behavior that may intimidate, harass, or make others uncomfortable

  • Comply with all posted rules and staff instructions

  • Respect equipment weight limits and usage guidelines

Members must not:

  • Smoke, vape, or use alcohol or illegal substances on the premises

  • Bring glass containers into the gym area

  • Use offensive language or engage in aggressive behavior

  • Solicit, promote, or sell products or services without our written permission

  • Bring guests into the facility without appropriate guest passes (if applicable)

Violations may result in immediate termination of membership without refund.

6. Assumption of Risk and Liability

6.1 Assumption of Risk

You acknowledge and agree that:

  • Use of our gym and wellness facilities involves inherent risks including risk of physical injury

  • Participation in fitness classes, use of gym equipment, and physical exercise carries risks that may result in injury, illness, or in extreme cases, death

  • You voluntarily assume all risks associated with your use of our facilities and participation in our programs

  • You are responsible for knowing your own physical limitations

6.2 Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any injury, loss, damage, or death resulting from your use of our facilities or services

  • We are not liable for loss or damage to personal property brought onto our premises

  • We are not responsible for injuries resulting from your failure to follow instructions, safety warnings, or proper technique

  • We are not responsible for injuries caused by your pre-existing health conditions or failure to obtain medical clearance

6.3 Indemnification

You agree to indemnify and hold harmless Borough Chambers, its owners, employees, contractors, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of our facilities or services

  • Your breach of these Terms

  • Your negligent or intentional misconduct

  • Your violation of any law or regulation

6.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights or guarantees provided under the Australian Consumer Law or other applicable legislation that cannot be lawfully excluded.

7. Property and Belongings

7.1 Personal Property

  • We are not responsible for theft, loss, or damage to personal property

  • Personal property is brought onto our premises at your own risk

  • Lockers (if provided) are for day use only; contents must be removed at the end of each day

  • We reserve the right to remove and dispose of any property left on our premises

7.2 Lost Property

  • Lost property will be held for a reasonable period (typically 30 days)

  • We are not responsible for lost, stolen, or damaged items

  • Perishable items will be disposed of immediately

7.3 Storage and Lockers

  • If permanent lockers are available for rent, separate terms will apply

  • We reserve the right to cut locks and remove contents from lockers in cases of unpaid fees, abandoned property, or suspected prohibited items

  • We are not responsible for the contents of lockers

8. Intellectual Property

8.1 Content Ownership

All content on our website, social media, and premises (including text, images, logos, designs, and branding) is owned by Borough Chambers or used with permission and is protected by intellectual property laws.

8.2 Prohibited Use

You may not:

  • Reproduce, distribute, or create derivative works from our content without written permission

  • Use our branding, logos, or intellectual property for commercial purposes

  • Claim any association or endorsement by Borough Chambers without authorization

8.3 User-Generated Content

By posting content to our social media or tagging us in posts, you grant us a non-exclusive, royalty-free license to use, reproduce, and share that content for promotional purposes.

9. Photography and Recording

9.1 Our Use of Images

  • We may take photographs or videos on our premises for promotional purposes

  • By using our facilities, you consent to being photographed or filmed

  • If you do not wish to be photographed, please notify staff

  • We will not use images for commercial purposes if you have specifically opted out

9.2 Your Use of Images

  • You may not photograph or film other customers without their explicit consent

  • Commercial photography or filming on our premises requires prior written permission

  • Violation of this policy may result in removal from the premises and membership termination

10. Privacy and Data Protection

Your personal information is collected, used, and stored in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please review our Privacy Policy for detailed information about how we handle your data.

11. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters, extreme weather events

  • Government actions, public health emergencies, or pandemic-related closures

  • Power failures, equipment failures, or technological issues

  • Acts of terrorism, war, or civil unrest

  • Labor disputes or strikes

During such events, we may need to close facilities, cancel classes, or suspend services. Membership fees may be frozen or credited during extended closures at our discretion.

12. Termination

12.1 Termination by Us

We may terminate your membership or access to our services immediately without notice or refund if:

  • You breach these Terms

  • You engage in conduct that endangers health, safety, or property

  • You harass, intimidate, or abuse staff or other customers

  • You provide false information or commit fraud

  • You fail to pay fees

  • You are found using stolen or fraudulent payment methods

12.2 Termination by You

You may terminate your relationship with us by:

  • Cancelling your membership in accordance with Section 5.4

  • Ceasing to use our café services

  • Deleting your account (where applicable)

12.3 Effect of Termination

Upon termination:

  • Your access to facilities will be revoked

  • Outstanding fees remain payable

  • No refunds will be provided except as required by law

  • Sections of these Terms that by their nature should survive termination will continue to apply

13. Complaints and Disputes

13.1 Complaint Process

If you have a complaint:

  1. Speak to a staff member or manager on site

  2. If unresolved, submit a written complaint to hello@boroughchambers.com

  3. We will acknowledge your complaint within 5 business days

  4. We aim to resolve complaints within 14 business days

13.2 Dispute Resolution

If a dispute cannot be resolved through our complaint process:

  • We encourage mediation through an independent mediator

  • Either party may pursue resolution through appropriate legal channels

  • Nothing in these Terms prevents you from exercising your rights under Australian Consumer Law

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. You and we submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from these Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Borough Chambers regarding your use of our services and supersede all prior agreements, representations, and understandings.

17. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

18. Contact Information

If you have questions about these Terms, please contact us:

Borough Chambers
20 Bank Street
Port Fairy, VIC 3280
Australia

Email: hello@boroughchambers.com
Phone: 03 4520 9590
Website: boroughchambers.com

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

For Gym Members: Your signature on the membership agreement constitutes acceptance of these Terms.

For Café Customers: Your use of our café services, including making bookings or orders, constitutes acceptance of these Terms.